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RETURNS & EXCHANGES
1. What is your return and exchange policy?
Coffee is a consumable product and cannot be returned. However, if something
isn’t quite right, contact us within 14 days through the Contact Us page. We’ll
brew up a solution just for you!
2. I placed an order on Amazon and want to return it.
Easy! Just follow Amazon’s return instructions. You can access their "Contact Us"
form to start the process.
3. Can I change or cancel my order after placing it?
Once your order is placed, we can’t make changes or cancellations—even if it’s
just been a few minutes. Double-check your blend, size, and shipping details
before hitting that “Order” button!
ORDERS, SHIPPING & DELIVERY
1. Where does Hoasties Coffee ship to?
Right now, we only ship within the United States.
2. I ordered something, but it hasn’t arrived yet. What should I do?
Tracking info can sometimes be ahead of schedule. Give it a few extra days. If
your order is still MIA, contact our team through the Contact Us page. We’ll help
track it down!
3. How long does it take for an order to arrive?
Orders are processed and shipped within 2 business days. Delivery takes 3–10
business days, depending on your location and the carrier. Rural areas may need
an extra 2–3 days.
Heads up: Delays can happen, but we’ll always do our best to get your coffee to you ASAP!
4. Do you offer expedited shipping?
Not yet, but we’ll keep you caffeinated as quickly as possible.
SUBSCRIBE AND SAVE
1. Why should I subscribe?
Because coffee is life! Here’s why:
o 20% off your first order—yes, please!
o Monthly deliveries that you can pause, modify, or cancel anytime.
o Never run out of your favorite brew.
Look for the “Subscribe and Save” button on our product pages for the full scoop!
2. How do I manage my subscription?
Log into your account via the Account button (top-right corner of the homepage).
From there, click the Subscriptions tab to make changes.
3. How do I switch products in my subscription?
Want to try something new? Here’s how:
o Go to your Subscriptions tab.
o Select the product you’d like to swap and click Swap Product.
o Choose your new blend and click Confirm.
o Voilà! Your subscription is updated.
4. Can I cancel my subscription anytime?
Yes! You’re in full control—pause or cancel whenever you like.
5. Will I be notified before being charged?
Absolutely! We’ll send you a reminder email a few days before your subscription
renews.
OUR PRODUCTS
1. Where is Hoasties Coffee made?
We process our coffee in Colombia, then send it to our distribution center in Texas
to spread the coffee love across the U.S.
2. Where do Hoasties Coffee beans come from?
Colombia—the land of world-class coffee! We partner with sustainable farming
communities to bring you the best beans
3. What does Hoasties Coffee do?
We source coffee directly from Colombian farmers practicing agroecology and
sustainability. We handle every step of the process—milling, roasting, and
distribution—ensuring everything meets organic standards. From bean to cup,
we’re all about quality and care.
4. Does Hoasties Coffee contain gluten, nuts, or dairy?
Absolutely NOT! In our facility, we make one thing: coffee. Just pure, roast
perfection.
5. Does Hoasties Coffee add flavors or additives?
No way! All the flavors come naturally from the beans. Why fix what isn’t broken?
6. What type of roasts does Hoasties Coffee offer?
Light, medium, dark, espresso—whatever suits your vibe! Check our product
descriptions for more details.
SUSTAINABILITY
1. Why is Hoasties Coffee organic?
Why not? It’s better for you, the planet, and the coffee itself.
2. What does organic mean?
No synthetic pesticides, herbicides, or fertilizers—ever. Our coffee is 100%
organic from start to finish.
3. Does Hoasties Coffee have additional certifications?
Not yet, but we’re working on it! As we grow, we’ll continue adding certifications
to our list.
4. How does Hoasties Coffee support sustainability?
We work directly with farmers who practice sustainable agriculture. By cutting out
the middleman, we ensure fair prices for farmers and eco-friendly practices.
What makes Hoasties Coffee eco-friendly?
From sourcing to packaging, we aim to minimize our environmental impact. It’s
coffee with a conscience!